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1.
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Managing in the service economy / James L. Heskett. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston, Mass. : ; Harvard Business School Press,
Availability: Items available for loan: Lahore University of Management Sciences (LUMS) (1)Call number: 658 S583M 1986.

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2.
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Marketing HESKETT, JAMES L. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW YORK ; Macmillan ; 1976
Availability: Items available for loan: Government Punjab Public Library Lahore (1)Call number: 658.8 HES 1976.

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3.
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Service break-throughs by
Material type: Text Text
Publication details: New York The Free Press 1990
Availability: Items available for loan: Quaid-e-Azam Library, Lahore (1).

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4.
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Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Toronto : ; Collier Macmillan,
Availability: Items available for loan: Lahore University of Management Sciences (LUMS) (1)Call number: 658.812 H584S 1990.

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5.
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The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : ; Free Press,
Availability: Items available for loan: Lahore University of Management Sciences (LUMS) (1)Call number: 658.812 H584S 1997.

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