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61.
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Managing records for ISO 9000 compliance / Eugenia K. Brumm. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : ; ASQC Quality Press,
Availability: Items available for loan: Lahore University of Management Sciences (LUMS) (1)Call number: 651.5042 B893M 1995.

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62.
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Managing the four stages of TQM : how to achieve world-class performance / Charles N. Weaver. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : ; ASQC Quality Press,
Availability: Items available for loan: Lahore University of Management Sciences (LUMS) (1)Call number: 658.562 W363M 1995.

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63.
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Measuring customer satisfaction : development and use of questionnaires / Bob E. Hayes. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : ; ASQC Quality Press,
Availability: Items available for loan: Lahore University of Management Sciences (LUMS) (1)Call number: 658.812 H417M 1992.

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64.
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Measuring customer satisfaction and loyalty by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: ASQ Quality Press ; 2010
Availability: Items available for loan: University of the Punjab, Lahore (1)Call number: 658.812 H 44 M.

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65.
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A nation reconstructed : a quest for the cities that can be / Roger D. Hart, editor-in-chief ; Sheryl L. Cooley, editor.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : ; ASQC Quality Press,
Availability: Items available for loan: Lahore University of Management Sciences (LUMS) (1)Call number: 658.562 N277 1997.

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66.
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Online customer care : strategies for call center excellence / by Michael Cusack. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : ; ASQ Quality Press,
Availability: Items available for loan: Lahore University of Management Sciences (LUMS) (1)Call number: 658.562 C984O 1998.

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67.
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The Pastures of Heaven by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Quality Press Ltd. ; 1933
Availability: Items available for loan: University of the Punjab, Lahore (1)Call number: FE S 72 P.

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68.
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Performance-based assessments : external, internal, and self-assessment tools for total quality management / Paul F. Wilson, Richard D. Pearson. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : ; ASQC Quality Press,
Availability: Items available for loan: Lahore University of Management Sciences (LUMS) (1)Call number: 658.562 W752P 1995.

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69.
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Permission To Forget : and nine other root causes of america's frustration with education / Jenkins Lee by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: USA : ASQ Quality Press, 2005
Availability: Items available for loan: Children Library Complex (1)Call number: 370.973 JEN-P.

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70.
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Perspectives in total quality / edited by Michael J. Stahl.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Malden, MA : ; Blackwell in association with ASQ Quality Press,
Availability: Items available for loan: Lahore University of Management Sciences (LUMS) (1)Call number: 658.562 P467 1999.

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