TY  - BOOK
TI  - Word Of Mouth
SN  - 9780230276840 | 0333914538 | 0333914546 (paper)
U1  - 400 FIN-W 
PY  - 2013///
CY  - Houndmills, Basingstoke, Hampshire ; | New York
PB  - Palgrave Macmillan
ER  -