Word Of Mouth 

 - 2nd ed. 
 - Houndmills, Basingstoke, Hampshire ; | New York  :  Palgrave Macmillan,  2013 
 -  25cm 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>9780230276840 | 0333914538 | 0333914546 (paper) 
<br/><br/><label>Dewey Class. No.: </label>400 FIN-W