TY  - BOOK
AU  - Divanna, Joseph A.,
TI  - The Futture Of Retail Banking: Delivering Value To Global Customers
U1  - 332.12068 DIV 
PY  - 2004///
CY  - New York
PB  - Palgrave
KW  - Banks and banking,Financial services industry,Customer services-Management,Value
ER  -