TY  - BOOK
AU  - Werz, Edward W.,Germain, Sally,
TI  - The Complete Customer Service
T2  - Management and organization series,
U1  - 651.75 WER 
PY  - 1993///
CY  - New York
PB  - Mcgraw-Hill
KW  - Commercial correspondence,Customer service-United States
ER  -