Werz, Edward W.,Germain, Sally, <br/><br/>
The Complete Customer Service. 

 - New York :  Mcgraw-Hill,  1993 
 - 290 pages. 
 - Management and organization series, .
<br/><br/><br/>English 
<br/><br/><label>Subjects--Topical Terms: </label>--Commercial correspondence,Customer service-United States,
<br/><br/><label>Dewey Class. No.: </label>651.75 WER