TY  - BOOK
AU  - Spechler, Jay.W
TI  - Managing qualities in america's most admired companies
SN  - 0898061180
U1  - 658.562 SPE-M 1993 06137 
PY  - 1993///
CY  - New York
PB  - Berrett Koehler
KW  - Total quality management
ER  -